Forklift Services of America Drives Operational Excellence with Vsimple
When you are a leader in the equipment dealer industry, delivering with consistent customer satisfaction is a dire need to keep the business healthy and growing. That’s why Forklift Services of America implements powerful operating principles across three locations. But when the company's leadership noticed unpredictability in the processing of orders and management of workflow, they knew they needed to drive improvement through the 75+ person workforce. They just needed the right collaborator to bring this vision to the next level.
Equipment Distribution
Seattle, Washington
3
location(s)
75
employees
30
+ users
No bottlenecks of approval or authorization
Personalized data and analytics dashboard
Complete visibility across all departments
Biggest Needs
Streamline design and process for all business administration
Maximize efficiencies and transparency across all business locations
Solidify interconnection and visibility across all departments
Solutions
Vsimple’s workflow management platform
Vsimple’s custom discovery, onsite activation and 24/7 customer support
What We Did
Vsimple standardizes the process across all locations which give them to opportunity to track and report against the process
At a Glance
After Vsimple’s customer success team immersed itself in Forklift Services ofAmerica’s processes and workflow, the team identified numerous opportunities to maximize efficiency in communication, approvals and other critical steps in its business operations. The results are remarkable.
No bottlenecks of approval or authorization
Personalized data and analytics dashboard
Complete visibility across all departments
Faster conversion from invoice to cash