ORI Significantly Reduces Process Time & Costly Errors with Vsimple
For 75 years, Office Resources, Inc. (ORI) has been at the forefront of creating high-performance environments for best in class organizations.
George Bell, ORI's President and CEO, recognized that despite their long-standing success, the company had reached a plateau in efficiency. "We got to a point where we'd squeezed most of what we felt we could get out through just process improvement and it was time to look at automation software," Bell explained.
This realization set ORI on a path to find a solution that could propel them into the next era of operational excellence.
Furniture Services
Louisville, KY
7
location(s)
250
employees
75
+ users
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Biggest Needs
ORI faced several operational challenges that needed addressing:
- Lack of end-to-end visibility in business processes
- Inefficient communication and information flow across departments
- Difficulty maintaining accountability and enforcing process discipline
- Limited ability to identify and address bottlenecks quickly
- Multiple disconnected platforms causing delays and errors
Solutions
Our team built an optimized project kickoff workflow specifically tailored for ORI, streamlining the process from initial client interaction to order placement:
- Efficient Project Initiation: Automated capture of opportunity details and coordination across sales, design, and operations teams.
- Intelligent Validation: Implemented checkpoints to ensure accurate information capture at each stage, addressing previous data accuracy challenges.
- Centralized Information: Created a single hub for all project data, eliminating the need to search multiple systems or email threads.
- Seamless Integration: Connected with ORI's ERP system and supported their EOS implementation with automated metrics.
The platform's flexibility allowed for continuous workflow refinement. As ORI's IT Manager noted: "It's been a game-changer, really." This optimization not only improved efficiency but also established a foundation for ongoing process improvement.
What We Did
Vsimple worked closely with ORI to tailor our platform to their unique needs:
- We conducted an initial consultation and needs assessment, identifying ORI's specific pain points and requirements.
- Our team customized the platform to ORI's workflows, implementing automated processes from customer interaction to order entry and centralizing document management.
- We enforced process discipline through automated validations and provided real-time analytics via custom dashboards.
- The implementation included data migration and seamless integration with ORI's existing ERP system.
- We provided comprehensive training for ORI staff and executed a phased rollout.
Throughout the process, we offered continuous support and refinement, truly becoming an extension of ORI's team. As Doug Edwards, ORI's IT Manager, noted, "The Vsimple team was with us every step of the way. Their expertise in process optimization was evident, and they truly became an extension of our team."
What our clients say
A True, Impactful Partner
We couldn’t be happier with the relationship we have with you guys, the caliber and quality of people we get to interact with, and the results were enjoying because we’ve embraced and are using Vsimple.